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02/16/2021

 


 Prevost Introduces Block of Hours, an Industry-Leading Service Program


  From Prevost:

Prevost recently introduced Block of Hours, a brand new program allowing operators with any sized fleet to reserve a regularly scheduled time slot in a Prevost service center for service from preventive maintenance to unexpected stops.

An industry first, Block of Hours is designed to help operators increase uptime, plan ahead, and keep coaches on the road where they belong.

"Prevost is committed to providing effective solutions for our customers’ needs, and we recognize maintenance costs can be some of the largest expenses for operators in both time and money," said Randy Castillo, Prevost service network director. "Block of Hours can be tailored for any sized fleet and was developed specifically to ease budgeting and allow operators to more effectively plan for expected and unexpected maintenance."

The Prevost Block of Hours program guarantees regularly scheduled bay time for all services, from preventive maintenance to emergency repairs. The program is available for all major coach makes and models, and can be scheduled for weekly or bi-weekly visits. A Block of Hours agreement includes discounted rates for both parts and service.

Gray Line Tennessee, a Nashville-based charter and tour company, was one of the first to pilot the Block of Hours program. After only two months of utilizing the program, Gray Line recognized the benefits of having guaranteed bay time available each week, and increased the number of hours in their block.

"Implementing Block of Hours has allowed our maintenance team to focus on more complex, rigorous tasks with confidence in Prevost as a premium, high-caliber maintenance facility," said Chuck Abbott, president & CEO – Gray Line Tennessee. "Since starting the program, we’ve lost zero dollars of revenue due to a coach being down."

For more information about the Prevost Block of Hours program, contact your local Prevost service center or Prevost customer support manager.
 

   
 

 
  Operators reconfigure buses to help during COVID-19 crisis

Two operators are thinking outside the box about how to use motorcoaches as a tool to address the COVID-19 crisis.


    From Bus & Motorcoach News:

Two operators are thinking outside the box about how to use motorcoaches as a tool to address the COVID-19 crisis.

In California, Storer Coachways launched BusTest Express, which uses its 45-foot motorcoaches as mobile COVID-19 testing facilities. On the East Coast, Boston-based Yankee Line has unveiled a fleet of ADA-accessible, clean coaches that have been temporarily reconfigured into Mobile Vaccination Units.  Both companies see their mobile solutions as a way to bolster community health efforts related to the pandemic.

Access to COVID-19 testing

Donald Storer, the President of BusTest Express, is betting on his new business model to revolutionize the health care industry's response to the pandemic by providing people easy access to testing.

"These buses are designed for mobility, and can go wherever they're needed to dramatically increase health care capacity in both urban centers and rural areas, along with underserved and hard-to-reach populations," he said in a statement.

BusTest Express is currently operating one of its buses in conjunction with the Fresno County Department of Public Health. The operation is able to test more than 500 people every day, reports the Modesto Bee.......

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  Thomas Built Buses Earns Top Customer Feedback Rating for Fifth Time

For the fifth year in a row, Thomas Built Buses and its dealer network received high marks in customer surveys, resulting in a top Net Promoter Score for 2020.

  
    From School Bus Fleet:

For the fifth year in a row, Thomas Built Buses and its dealer network received high marks in customer surveys, resulting in a top Net Promoter Score for 2020.

Through research conducted by The Daniel Group, Thomas Built achieved a "World Class" Net Promoter Score. The "World Class" rating, within the range of 70 to 100, is the highest that a company can receive in a Net Promoter Score, according to a news release from the school bus manufacturer.

Thomas Built Buses has earned a "World Class" Network Promoter Score for the past five years.

"2020 was a unique year, to say the least," said Caley Edgerly, president and CEO of Thomas Built Buses. "While schools across the country wrestled with remote and in-person learning, districts across the country converted their school buses to mobile classrooms and food delivery vehicles. In a way, school buses became more important than ever for many districts. I am grateful to our dealers for their commitment to meeting customer needs in such a difficult year. As an industry we all came together, and I am honored that collectively, the Thomas Built Buses team was able to answer the call in such a positive way."

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